BLOGETTE!

BLOGETTE!

LATEST POSTS

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Reaching for rapture

Infatuation. It’s something most have us experienced at some time or another. Perhaps it was an unyielding passion for collecting a childhood favourite toy (my toddler currently has a rather [...]

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Keepin’ it real

Fake news. It’s something we have all heard about. And I am sure there’s been plenty of it floating around with relevance to the blasted B word. (Brexit, for those of you that don’t quite know [...]

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Shoddy Service

Oh, the irony. I am just about to put pen to paper (well, fingers to keyboard) to bitch about broadband companies, and my laptop wouldn’t connect to the internet! My provider obviously knew what [...]

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Are you doing enough?

Life has been a little crazy here at TMP towers. And it’s meant we haven’t reached out on the blog in a handful of weeks. So, we figured we’d go down the irony route today! I’ve got a friend who [...]

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Customer feedback – getting it right

Consumer feedback. We all know how important it is, right? If not, you should! The collection of feedback – and professional customer feedback management – is vital in helping to improve your [...]

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When Satisfaction Suffers

Almost a year ago, we had a good BMW (Bitch, Moan and Whine) about the rail companies, who pocketed around £180m from delays. And all this was despite constant delays and disruptions to UK rail [...]

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Does the brand bubble ever pop for the weasels?

#metoo. We’ve all seen the hashtag. Some of us may have even posted it. Or at least know friends that have. But whatever it’s association to each of us, unless you’ve been living in a bubble, you [...]

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Big Boohoo for M&S?

We know things are tough on the high street. That hasn’t changed in a while. Stores have been closing their doors left, right and centre. It is heart-breaking for end users see some of their [...]

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Christmas spending reined in

I went into town yesterday. And got absolutely soaked to the skin. Granted, I didn’t have to go out. It was a ‘want’ as opposed to a ‘must have’. And, being a bit of a scrooge, I certainly wasn’t [...]

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This button’s the boss!

Christmas is coming. The goose is getting fat. And our wallets and purses are getting thinner as we spend on a ton of stuff that we probably don’t actually need. You know the type of things. The [...]

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