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Customer complaints… crushed!

It’s a fact of business. Customer complaints happen. But, what if I told you that there were measures you could take to help avoid them? Granted, I am not saying you will spend the next 12 months [...]

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Facebook fiascos

I have recently seen several posts and received a couple of messages on Facebook from friends saying their account had been hacked and no to accept a friend request from them. The posts – and [...]

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You gotta earn it

Customer Loyalty. It’s something every business strives for, no matter how big or small. We all know that it’s easier (and cheaper – which is always a bonus!) to retain existing consumers than it [...]