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When Satisfaction Suffers

Almost a year ago, we had a good BMW (Bitch, Moan and Whine) about the rail companies, who pocketed around £180m from delays. And all this was despite constant delays and disruptions to UK rail [...]

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Does the brand bubble ever pop for the weasels?

#metoo. We’ve all seen the hashtag. Some of us may have even posted it. Or at least know friends that have. But whatever it’s association to each of us, unless you’ve been living in a bubble, you [...]

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Big Boohoo for M&S?

We know things are tough on the high street. That hasn’t changed in a while. Stores have been closing their doors left, right and centre. It is heart-breaking for end users see some of their [...]