0

It’s a gas!

Bills suck. No two ways about it. Sure, we all need gas, electric and water. And probably an internet connection these days, too. But that doesn’t mean it doesn’t hurt when that brown envelope [...]

0

Keep it clever

When it comes to running a business, there’s no point throwing some half decent products and services out there, then patting yourself on the back, putting your feet up with a cuppa and not [...]

0

Keeping customers constant

We’ve said it before and we’ll say it again… It’s a lot harder to attract new consumers to your brand than it is to retain existing customers. Believe it or not, there’s even talk that it can be [...]

0

Verifying Value

Let’s face it, we’re a pretty cash strapped nation at the moment. And, even when we are feeling flush, consumers tend to like to weigh up the perceived value of a product or service against an [...]

0

Reaching for rapture

Infatuation. It’s something most have us experienced at some time or another. Perhaps it was an unyielding passion for collecting a childhood favourite toy (my toddler currently has a rather [...]

0

Keepin’ it real

Fake news. It’s something we have all heard about. And I am sure there’s been plenty of it floating around with relevance to the blasted B word. (Brexit, for those of you that don’t quite know [...]

0

Shoddy Service

Oh, the irony. I am just about to put pen to paper (well, fingers to keyboard) to bitch about broadband companies, and my laptop wouldn’t connect to the internet! My provider obviously knew what [...]

0

Are you doing enough?

Life has been a little crazy here at TMP towers. And it’s meant we haven’t reached out on the blog in a handful of weeks. So, we figured we’d go down the irony route today! I’ve got a friend who [...]

0

Customer feedback – getting it right

Consumer feedback. We all know how important it is, right? If not, you should! The collection of feedback – and professional customer feedback management – is vital in helping to improve your [...]

0

When Satisfaction Suffers

Almost a year ago, we had a good BMW (Bitch, Moan and Whine) about the rail companies, who pocketed around £180m from delays. And all this was despite constant delays and disruptions to UK rail [...]