0

Customer feedback – getting it right

Consumer feedback. We all know how important it is, right? If not, you should! The collection of feedback – and professional customer feedback management – is vital in helping to improve your [...]

0

When Satisfaction Suffers

Almost a year ago, we had a good BMW (Bitch, Moan and Whine) about the rail companies, who pocketed around £180m from delays. And all this was despite constant delays and disruptions to UK rail [...]

0

Does the brand bubble ever pop for the weasels?

#metoo. We’ve all seen the hashtag. Some of us may have even posted it. Or at least know friends that have. But whatever it’s association to each of us, unless you’ve been living in a bubble, you [...]

0

Big Boohoo for M&S?

We know things are tough on the high street. That hasn’t changed in a while. Stores have been closing their doors left, right and centre. It is heart-breaking for end users see some of their [...]

0

Christmas spending reined in

I went into town yesterday. And got absolutely soaked to the skin. Granted, I didn’t have to go out. It was a ‘want’ as opposed to a ‘must have’. And, being a bit of a scrooge, I certainly wasn’t [...]

0

This button’s the boss!

Christmas is coming. The goose is getting fat. And our wallets and purses are getting thinner as we spend on a ton of stuff that we probably don’t actually need. You know the type of things. The [...]

0

Revitalising Resolutions

New Year is just around the corner. And you know what that means. Yep, it’s resolution time. You know the ones…. Lose a stone (or two after the excesses of Christmas). Try to relax more and drink [...]

0

The Holidays are Coming

It’s November. You know what that means. There’s just a handful of weeks left until Christmas. Which can be an extremely stressful time of year for the majority of businesses. And if the fact [...]

0

Customer complaints… crushed!

It’s a fact of business. Customer complaints happen. But, what if I told you that there were measures you could take to help avoid them? Granted, I am not saying you will spend the next 12 months [...]

0

Facebook fiascos

I have recently seen several posts and received a couple of messages on Facebook from friends saying their account had been hacked and no to accept a friend request from them. The posts – and [...]